Market Situation:

Innovative businesses are turning to managed service providers for database solutions that can be customized to their specific needs. IT leaders are demanding cost effective services that are automated, intelligent and scaleable. dbaDIRECT listened and has adapted to meet the changing needs of our clients. Our new two-tiered service level approach - Continuous Service Assurance (CSA) and ONdemand -allows us to meet the new requirements of clients with complex database environments.

The advantages of this blended model are twofold: 

Continuous Availability – We find and begin to address database problems in 15minutes or less, 24x7x365, regardless of your location. 

Cost Control – For clients who are looking for cost take--out, we deliver greater value by providing an affordable flat rate service that includes basic monitoring, backup, recovery  and production support. Beyond that, you only pay for what you need, when you need it. dbaDIRECT provides predictable costs and simplified budgeting. 

Here ’s how it works: 

Continuous Service Assurance (CSA) 

CSA is a base level of database administration, which ensures 24x7x365 availability of mission-critical production database environments. Powered by our proprietary ONguard 2.0 platform, this system delivers the right person, with the right skills, at the right time to efficiently resolve database problems. Monitoring agents collect and interpret alarms and our knowledge repository plots the most effective resolution based on your database history, customer specific SOPs, and industry best practices. Guardian CSA is your assurance that your mission-critical data assets are always available 24x7x365. 

ONdemand Services

ONdemand Services are considered recurrent tasks or special projects that are used to develop robust and dynamic data systems, on an as needed basis. These critical project -based tasks can now be solved more quickly due to our familiarity with your environment, operating procedures and security requirements. ONdemand services now enable customers to more easily offload projects that often require after-hour or weekend time slots to complete.

Service Feature Examples:

 ONdemand 

·        Data Migration Projects

·        Periodic System Upgrades

·        New Database Installs

·        Software Lifecycle Management

·        Major Database Reorganizations 

CSA 

·        Database Monitoring

·        Emergency Response

·        Production Database Support

·        Backup and Recovery Support

Remote Support for:          

·        Oracle

·        DB2 UDB

·        Sybase

·        Microsoft  SQL

·        My SQL

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