Reliable and consistent database support that meets today’s critical 24x7x365

requirements is now available as a comprehensive service from dbaDIRECT.

 A Proven Solution

dbaDIRECT has combined staffing, automation and customized processes to offer

continuous management of all production and mission critical database environments.

Workday vs. Continuous Availability

Virtually all IT organizations are now required to support continuous availability of their

most critical and customer facing application systems, and many times the most complex

component of these systems is the database infrastructure. However, the resource pool

necessary to provide 24x7x365 database support is rarely large enough to accommodate

three daily workday shifts weekends and holidays.

Faced with the common workday versus continuous support dilemma, IT has implemented

various combinations of on call support, help desk, systems monitoring and automated

resolutions. While these measures have helped address some off hours incidents, more and

more of the database support staff’s workday is focused on triaging systems for

continuous operations, which detracts from their ability to support new development

and implementation activities.

Continuous Service Assurance

Now, with dbaDIRECT’s CSA, database support is available as a true 24x7x365 service.

This means that dbaDIRECT consistently provides support during the workday, overnight,

weekends and holidays. This continuous database support and administration means

internal database administration teams are free to focus on higher value development and

implementation tasks.

dbaDIRECT’s experience and operational scale enables consistent service with in facility

staffing, which is centrally controlled and managed. Years of development and integration

efforts coupled with global staffing locations provide dbaDIRECT clients with a reliable

service that directly impacts their database availability and personnel productivity.

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