“The processes dbaDIRECT has built around BMC’s PATROL product line provides the proactive monitoring the hospital needs in our 24x365 operating environment. Through dbaDIRECT’s mentoring service, I found their database administrators highly competent, professional, and always willing to help. dbaDIRECT’s on-demand services help Cincinnati Children’s achieve its vision, which is to be the leader in improving child health.”
David Malik
Director, Administrative Applications Information Services
Cincinnati Children"s Hospital Medical Center

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“Our energy commodities trading facility is a 24 hour operation, and dbaDIRECT has proactively responded to problems during nights and weekends on several occasions. Their level of expertise and willingness to work with us has proven to be very beneficial for our operation, and we consider them a valuable extension of our team. Thank you for your continued assistance and cooperation in keeping our systems running smoothly.”
Steve Jones
Manager, Infrastructure
Duke Energy

“After looking at many remote DBA service providers, Alberto-Culver chose dbaDIRECT because they offered us the most complete coverage for our very diverse database environment. The continuous monitoring of our mission-critical databases and the collective talent of their DBAs will insure that our databases are optimally tuned to our application specifications. The collection of statistics that they provide will help to keep management informed of any potential performance or capacity issues. Our objective was to provide the highest level of database support in order to meet Alberto-Culver's desired level of excellence.”
Charles P. Strauch
Senior Systems Analyst and DBA
The Alberto-Culver Company

“dbaDIRECT offers a unique shared services approach for Business Process Outsourcing that costs significantly less and provides an elevated level of service compared to an internal staffing model. We originally sought dbaDIRECT’s expertise in an effort to continually reduce our costs. Over several years of working with dbaDIRECT, our quality has increased, our cycle times have decreased, and cost savings have become a by-product of the initiative. This delicate balance of time, cost, and quality has been the key to our success in this area."
Steve Hinkel
Manager, Business Intelligence
Duke Energy

"Thank you for saving my neck once again. I was feeling a lot of pressure because I was getting ready to go out of town for a conference and had a ton of work to do before I left. It is an understatement when I say that I was at the end of my rope when I realized that we were locked up. Fortunately for me, even on a Friday evening, your DBAs are always just a phone call away. You guys were right on top of the problem and you had us back up within 15 minutes of my call. Thank you for the terrific support we get!"
Sandra G. Mohr
Assistant Manager, IS Department and CMMS Administrator
Miami University

“We chose dbaDIRECT for their ability to provide us with 24x7 database monitoring and their ability to correct many problems without local intervention."
Rick Aaronson
Director of Information Technology
Lexington Home Brands

“While the data warehouse and associated information systems processing are important to the university, it is not our core business or competency: teaching, learning, and research are. We don't do a lot of outsourcing or engaging of consultants, but in this project we needed some immediate, targeted assistance as we moved to a new enterprise database architecture. dbaDIRECT came through in innumerable ways. They gave our folks the confidence and backup support to pull off a seemingly smooth, seamless and trouble-free switch. As the inevitable problems came up, they were handled with consummate professionalism. And all this was done within budget, which was quite impressive. We have extended both our engagement with dbaDIRECT and our relationship--good business."
Fred Siff, Ph.D.
VP & CIO, and Professor, Information Systems
University of Cincinnati

"We selected dbaDIRECT based on its proven ability to provide us with the continuous support we need at an excellent value. We are confident that by leveraging dbaDIRECT's services, we ensure 'round the clock' database availability. This focuses our attention on executing our strategic vision."
Bob Paarlberg
Managing Director of IT
Royster-Clark

“We are relatively new to the Oracle database environment. The expense of locating, hiring, and keeping a high quality database administrator has been a challenge at which we had been less than completely successful. We decided that, for us, the best long-term approach was to develop the necessary skill set among those on our existing staff. To accomplish this we concluded it would require short-term coverage until our people got up to speed. In addition, we also considered the need for longer-term back up and after hours support once our staff was up to speed. It seemed like an excellent fit for outsourcing.

As we investigated possible alternatives, we found that dbaDIRECT provided the best fit for our needs in terms of level of expertise, experience, services offered, and cost. As a new customer, we are looking forward to partnership that will be beneficial to both our companies.”
Mike Gooldrup
VP, Information Systems
O'Neal Steel