“dbaDIRECT offers a unique shared services approach for Business Process Outsourcing that costs significantly less and provides an elevated level of service compared to an internal staffing model. We originally sought dbaDIRECT’s expertise in an effort to continually reduce our costs. Over several years of working with dbaDIRECT, our quality has increased, our cycle times have decreased, and cost savings have become a by-product of the initiative. This delicate balance of time, cost, and quality has been the key to our success in this area."

Steve Hinkel
Manager, Business Intelligence
Duke Energy