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Congratulations! You've taken the first step to enhance the management of your database environment. Your responses to the following questions will help us to understand and support your specific needs and requirements. Please call Toll Free (877) 687-3227 with any questions

 

Name

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Title

   *

Company Name

   *

Address1

   *

Address2

City

   *

State/Province

State (if outside US)

Zip Code

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Country

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Telephone

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Email

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Your industry

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 I. Application Business Definition
 What is the business use of the system(s) that are or will be executing on the database server(s)?
How was the application developed? Package Solution In-House

 II. DBMS Information
 How many servers do you have?
 Please indicate the total number of databases for each platform in your environment.
 
 Platform Qty.
 
 Oracle
 DB2 UDB
 Informix
 SQL Server
 Sybase
 Other  
 
 III. Desired Support Responsiveness

Support responsiveness is a measure of how quickly you would like someone to respond to a technical problem with the data infrastructure. Typically, the need for responsiveness varies depending upon the amount of usage at that time and the “window” available for analysis and corrective action. (Please check the desired support responsiveness for the indicated timeframes)
IMMEDIATE 1 HR 4 HRs 8 HRs Next Business Day
MON/FRI 8am-5pm
MON/FRI 5pm-11pm
MON/FRI 11pm-8am
Weekends
Holidays
 

Describe any exceptions to the noted responsiveness (e.g. “24 hour support on 1st Friday of each month during closing activities”)


 IV. Desired Support Level
 Which of the following dbaDIRECT support capabilities are important (check all that apply)
 
 Ongoing monitoring and trend analysis reporting Yes   No
 Daily production checks (backups, server up/down, etc) Yes   No
 Corrective action in event of problems Yes   No
 “Fill in” or backup support for existing staff Yes   No
 Mentoring of DBA staff Yes   No
 Proactive database support Yes   No
 
 V. Your Comments
 If you have any additional comments, please type them below.
 
 
    
 * = required field

"We selected dbaDIRECT based on its proven ability to provide us with the continuous support we need at an excellent value. We are confident that by leveraging dbaDIRECT's services, we ensure 'round the clock' database availability. This focuses our attention on executing our strategic vision."


Bob Paarlberg
Managing Director of IT
Royster-Clark