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Continuous Service Assurance (CSA) from dbaDIRECT is the
solution for timely, reliable and
cost efficient database
system administration services. With CSA, organizations can
have the essential functions of database maintenance in an
automated and optimized remote service. You receive the
cost benefits of a leveraged and scalable operation, while
maintaining your custom processes using our intelligent
technology. The service offers 24X365 support of the
database environment through monitoring, system-level
troubleshooting, and documented routine processes.
24X365 Database Monitoring
Automated checks of the database environment to
identify system issues. Checks include:
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Database availability
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Alert logs for severe operational errors
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Database space allocations
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Database resources
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Database file system space
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Automated backups & maintenance
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24X365 Database Troubleshooting
The research and corrective actions taken by
dbaDIRECT, in response to critical system-level
notifications. Troubleshooting tasks include:
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Standard Operating Procedures
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24X365 critical support & remediation
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Database return to normal operations
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Root cause analysis of critical events
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Native database recovery
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Routine Adminstration Processes
Each customer has unique SOPs and routine
maintenance needs. If it can be clearly defined, it can be successfully executed. Special alerts that are selected by the Customer can be:
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Routed to the Customer
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Routed to dbaDIRECT
Customer -defined actions are taken by dbaDIRECT
for these special alerts or for routine
automated maintenance procedures.
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Service Management Reporting
The ONguard clientDIRECT Portal provides
customers data regarding the status and quality
of the service and the performance of the
database. Report data includes:
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Ticket status and trends
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Alert summaries
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Service request summaries
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System performance and trend data
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Quality & event data
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