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CSA

Continuous DBA Services

Continuous Service Assurance (CSA) from dbaDIRECT is the solution for timely, reliable and cost – efficient database system administration services. With CSA, organizations can have the essential functions of database maintenance in an automated and optimized remote service. You receive the cost benefits of a leveraged and scalable operation, while maintaining your custom processes using our intelligent technology. The service offers 24×7 support of the database environment through monitoring, system-level troubleshooting and documented routine processes.

24×7 Database Monitoring

Automated checks of the database environment to identify system issues. Checks include:

  • Database availability
  • Alert logs for severe operational errors
  • Database space allocations
  • Database resources
  • Database file system space
  • Automated backups & maintenance

24×7 Database Troubleshooting

The research and corrective actions taken by dbaDIRECT, in response to critical system-level notifications. Troubleshooting tasks include:

  • Standard Operating Procedures
  • 24×7 critical support & remediation
  • Database return to normal operations
  • Root cause analysis of critical events
  • Native database recovery

Routine Administration Processes

Each customer has unique SOPs and routine maintenance needs. If it can be clearly defined, it can be successfully executed. Special alerts that are selected by the customer can be:

  • Routed to the Customer
  • Routed to dbaDIRECT

Customer-defined actions are taken by dbaDIRECT for these special alerts or for routine automated maintenance procedures.

Service Management Reporting

The ONguard clientDIRECT Portal provides customers with data regarding the status and quality of the service and the performance of the database. Report data includes:

  • Ticket status and trends
  • Alert summaries
  • Service request summaries
  • System performance and trend data
  • Quality & event data

For tasks that go beyond basic database operations, enhance CSA with hourly ONdemand Services.

For an enterprise operation requiring a team of DBAs for a range of tasks, try our Enterprise Service Assurance.