ONguard

dbaDIRECT´s remote database administration services are designed around quality and efficiency. The ONguard Service Delivery Platform forms the foundation for efficient and consistent service. The platform combines technology, processes and globally optimized resources to enable our leading remote database administration services. ONguard facilitates the rapid assimilation of database architecture, standard operating procedures and communication requirements, allowing our delivery teams to mass-customize a service for our customers. In other words, you are provided timely, consistent and knowledgeable service.

ONguard consists of the following automation modules:

• The dataALERT Monitor – Providing 24×7 watch and warning over your data operating environment
• The smartFLOW Ticket Manager – Gets the right problem to the right person right on time
• The dataVIEW Dashboard – Real-time, graphical insights into the data environment and service effectiveness
• The clientDIRECT Portal – Your communication connection to dbaDIRECT´s operations and services, enabling you to manage your service how you want
• The smartSPEC SOP- Library Standard operating procedures tailored to your business operations…because every customer is unique

These ONguard modules combine people and processes enabling (1) focused expertise (2) continuous data availability (3) 24×7 support (4) tailored service and (5) the ability for you to maintain control. ONguard was architected specifically for the function of remote database administration, used by our data experts to more efficiently manage your systems using structured processes to proactively spot, prevent and fix issues. Our world class infrastructure management operations center provides this level of service every single minute of every single day.

The rich automation and proven best practices of ONguard also enables custom service while allowing you to maintain control and minimize your management efforts. dbaDIRECT takes over all the service headaches. Combining our best practices with your unique needs enables scalable service options that can be tailored to your specific environment and requirements. With portal reports and real time dashboards, you have access to the key information you need to effectively manage your environment and the service.

Database Operation Services

See how the ONguard platform enables our industry-leading database operation services.

Database Project Services

We use our service approach to provide you advanced database project services.

DBA Staffing Services

For anything database related, we will get you the right resources with our staffing services.