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The Synergy of Intelligent People, Platform & Processes
dbaDIRECT’s remote database administration services are
designed around quality
and
efficiency. The ONguard 3.0 Service Delivery Platform forms
the
foundation for efficient
and consistent service. The platform combines technology,
processes and
globally optimized resources to enable
our leading remote database administration services. ONguard
3.0 facilitates the rapid assimilation of database
architecture, standard operating procedures and
communication requirements, allowing our delivery teams to
mass-customize a service for our customers. In other words, you are
provided timely, consistent and knowledgeable service.
ONguard 3.0 consists of the following automation modules:
·
The dataALERT Monitor – Providing 24X365 watch and warning over your data
operating environment
·
The smartFLOW Ticket Manager
– Gets the right problem to the right person right on time
·
The dataVIEW Dashboard
– Real-time, graphical insights into the data environment
and service effectiveness
·
The clientDIRECT Portal -
Your communication connection to dbaDIRECT’s operations and
services, enabling you to manage your service how you want
·
The smartSPEC SOP Library
– Standard operating procedures tailored to your business
operations…because every customer is unique
These ONguard 3.0 modules combine people and processes
enabling (1) focused expertise (2) continuous data availability (3) 24X365 support (4) tailored service and (5) the ability for you to maintain control. ONguard 3.0 was architected specifically for the function of
remote database administation, used by our data experts to more efficiently manage
your systems using structured processes to proactively
spot, prevent and and fix issues. Our world class infrastructure management operations center provides this level of service every single minute of every single day.
The rich automation and proven best
practices of ONguard 3.0 also enables custom service while you to maintain control
and minimize your management efforts. dbaDIRECT takes over all the
service headaches. Combining our best practices with your unique needs
enables scalable service options that can be tailored to
your specific environment and requirements. With portal reports and real time dashboards, you have access
to the key information you need to effectively manage your
environment and the service.
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See how the ONguard platform enables our industry-leading database operation services. Learn more...
We use our service approach to provide you advanced database project services. Learn more...
For anything database related, we will get you the right resources with our staffing services. Learn more...
Download more information about ONguard 3.0...
Download more information on the dataALERT Monitor... |
