Remote Database Administration dbaDirect

Service Approach

The Synergy of Intelligent People, Platform & Processes

Remote Database Administration with ONguard 3.0 dbaDIRECT´s remote database administration services are designed around quality and efficiency. The ONguard 3.0 Service Delivery Platform forms the foundation for efficient and consistent service. The platform combines technology, processes and globally optimized resources to enable our leading remote database administration services. ONguard 3.0 facilitates the rapid assimilation of database architecture, standard operating procedures and communication requirements, allowing our delivery teams to mass-customize a service for our customers. In other words, you are provided timely, consistent and knowledgeable service.

ONguard 3.0 consists of the following automation modules:

  • The dataALERT Monitor - Providing 24X365 watch and warning over your data operating environment
  • The smartFLOW Ticket Manager - Gets the right problem to the right person right on time
  • The dataVIEW Dashboard - Real-time, graphical insights into the data environment and service effectiveness
  • The clientDIRECT Portal - Your communication connection to dbaDIRECT´s operations and services, enabling you to manage your service how you want
  • The smartSPEC SOP Library Standard operating procedures tailored to your business operations...because every customer is unique

These ONguard 3.0 modules combine people and processes enabling (1) focused expertise (2) continuous data availability (3) 24X365 support (4) tailored service and (5) the ability for you to maintain control. ONguard 3.0 was architected specifically for the function of remote database administration, used by our data experts to more efficiently manage your systems using structured processes to proactively spot, prevent and fix issues. Our world class infrastructure management operations center provides this level of service every single minute of every single day.

The rich automation and proven best practices of ONguard 3.0 also enables custom service while allowing you to maintain control and minimize your management efforts. dbaDIRECT takes over all the service headaches. Combining our best practices with your unique needs enables scalable service options that can be tailored to your specific environment and requirements. With portal reports and real time dashboards, you have access to the key information you need to effectively manage your environment and the service.

See how the ONguard platform enables our industry-leading database operation services. Learn more...

We use our service approach to provide you advanced database project services. Learn more...

For anything database related, we will get you the right resources with our staffing services. Learn more...

Download more information about ONguard 3.0...

Download more information on the dataALERT Monitor...

Customer Speak

“We are relatively new to the Oracle database environment. The expense of locating, hiring, and keeping a high quality database administrator has been a challenge at which we had been less than completely successful. We decided that, for us, the best long-term approach was to develop the necessary skill set among those on our existing staff. To accomplish this we concluded it would require short-term coverage until our people got up to speed. In addition, we also considered the need for longer-term back up and after hours support once our staff was up to speed. It seemed like an excellent fit for outsourcing.

As we investigated possible alternatives, we found that dbaDIRECT provided the best fit for our needs in terms of level of expertise, experience, services offered, and cost. As a new customer, we are looking forward to partnership that will be beneficial to both our companies.”

Vice President
Information Systems
National Speciality Steel Company

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