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remote-system-administration

Uninterrupted System Administration

Uninterrupted System Administration – 24×7 Remote System Administration

If you would like the highest level of protection and responsiveness in a cost-effective package, then you’ll find the Uninterrupted System Administration protection from dbaDIRECT to be just what you were looking for. Uninterrupted System Administration is a unique and flexible 24×7 remote IT system administration service that will ensure your server operating systems are continuously monitored and protected at all times. It will also save you money versus employing the staff and resources necessary to provide the same level of assurance on a daily or hourly basis.

Protection and Peak Performance of Your IT Environment

Uninterrupted System Administration provides 24×7 monitoring and troubleshooting for Linux, Redhat, Ubuntu, Unix, Solaris, and Windows operating systems in organizations of all sizes. The components of Uninterrupted System Administration include:

24×7 Operating System Monitoring

Automated checks of the operating system to identify issues for dbaDIRECT’s troubleshooting. dbaDIRECT maintains and administers any dbaDIRECT-supplied monitoring infrastructure as part of this process. dbaDIRECT will monitor and track:

  • System Availability
  • File System Space
  • System Resources
  • Severe Operational Log Monitoring

24×7 System Administration Troubleshooting

The research and corrective actions taken by dbaDIRECT that promptly returns the operations system to a normal operational state. dbaDIRECT will:

  • Execute documented Standard Operating Procedures as necessary
  • Provide 24×7 remote support and take corrective action for monitored operating system alerts and alarms
  • Provide 24×7 remote support and take corrective action for critical system-level conditions in the operating system environment
  • Root cause analysis for critical events

Documented Routine Processes

Each customer has unique Standard Operating Procedures and routine maintenance needs. If it can be clearly defined and documented, it can be successfully executed. Special alerts that are selected by the customer can be:

  • Routed to the customer
  • Routed to dbaDIRECT

Customer-defined actions are taken by dbaDIRECT for these special alerts and for routine automated maintenance procedures.

Service Management Reporting

The ONguard clientDIRECT portal provides the customer data regarding the status and quality of the service and the performance of the Operating System. Report data includes:

  • Ticket status and trends
  • Alert summaries
  • Service request summaries
  • System performance and trend data
  • Quality & event data

Operating Systems Supported

Uninterrupted System Administration – What Your OS Always Wanted

Don’t let your IT environment be the downfall of your business. Take the steps necessary to ensure you have a protected and efficient operating system, and contact us today. Call 877-687-3227, option 3, or schedule a meeting online to learn what your IT environment is missing, and why it’s essential.

Operating Systems We Support